Terms & Conditions

Conditions of Sale


Slight colour and shade variation can occur in concrete paving slabs replicating the natural variation you would see in real stone. Variation between batches can occur and it is recommended that before laying commences, slabs are drawn from the packs and mixed to suit.
Colours can change and weather over time, the way in which this happens is dependent upon the surrounding conditions. Strong sunlight, shade and naturally occurring variation in the aggregates used can all alter this. This is not detrimental in the use of the slabs in any way and will generally enhance the appearance as it creates a natural finish. As with natural stone, small brown patches may appear. This is due to iron oxidation occurring, again this is not detrimental to the slabs and these marks will weather down with time.
All our decorative gravels are from quarries throughout the UK, we make every effort to display a true representation of the product colour, but please note there may be slightest variation in colour.


On occasion you may notice white patches appearing on your patio, this is known as efflorescence. The condition can occur with all concrete products that have a high cement content. It is more noticeable when the slabs are dry and is due to deposits of calcium oxide reacting with carbon dioxide. This will disappear with time and generally does not reappear again.
Please note that should there be any defects other than the above mentioned naturally occurring ones, E Wiltshire & Son (Torquay) Ltd should be notified before the paving slabs have been laid. Once the paving slabs have been laid, E Wiltshire & Son (Torquay) Ltd cannot accept responsibility for any defects of the above mentioned conditions.
Paving Cleaning.
We do not recommend the use of a jet pressure washer. Washing your patio with a brush should be adequate but should you wish to use a cleaning product, use only ones that are recommended for the patio and follow the manufacturer’s instructions. Do not use de-icing salts on your patio, this can affect the surface appearance!


All sizes stated are nominal and may be subject to change. Slight variations in thickness may occur and E Wiltshire & Son (Torquay) Ltd therefore recommends that slabs are always laid on a mortar bed. Small fissures may occur on larger individual slabs as a result of shrinkage. This does not necessarily affect the long term performance of the product.

Your Rights to Cancel When Buying Off or On the Premises.

If buying off the premises under the Consumer Protection (Distance Selling) Regulation 2000 you have the right to cancel. Your right to cancel will expire after fourteen days, starting after the day that you received the goods. If you wish to exercise these cancelation rights please contact us.
Once you have notified us you are cancelling your contract, we will refund you as soon as possible and within 30 days starting the day the cancellation was given. This is provided that the goods in question are collected by us in the same condition as originally delivered including all packaging and banding not removed. If you cancel your order then you will be responsible for the cost of returning/collecting the goods and will be subject to a 20% handling charge. We will be entitled to deduct the costs of removing the items from the amount to be credited to you.

Refund policy.

Once a purchased product and has been taken away or delivered, E Wiltshire & Son (Torquay) Ltd will UNDER NO CIRCUMSTANCES offer a refund for any unwanted or over ordered products.
E Wiltshire & Son (Torquay) Ltd accept no responsibility for incorrectly estimated quantities based upon the measurements provided by a Customer.
Any product which is found to be damaged once delivered will be exchanged on a like for like basis. The damaged item must be returned in full along with the original receipt within 14 days.
A full refund is only offered prior to collection or dispatch of any ordered products which have yet to leave E Wiltshire & Son (Torquay) Ltd depot.
It is the Customers responsibility to assess the quality of collected products which have been purchased before leaving the depot as exchanges cannot be made afterwards.
Ready mixed concrete, screeds, sands, aggregates and any bagged products cannot be exchanged or refunded.
We have the right to refuse refunds or exchanges. Refunds can only be offered 14 days from the invoice date.


Liability in respect of any statement, condition warranties and representations made on behalf of E Wiltshire & Son (Torquay) Ltd is limited in accordance with the terms set out in the standard terms of sale. Whilst every effort is made to give sound advice, E Wiltshire & Son (Torquay) Ltd cannot accept responsibility or liability in respect of products being used for any purposes other than for those for which they were intended. Due to continuous development, products may be subject to change without notice. Customers should check that information is up to date.#


Goods are delivered with the understanding that they will be off-loaded directly to the side of the lorry. If the customer directs the lorry off the public highway, then the customer will become solely responsible for any resulting damage to the property or vehicle.

Waiting Time.

Waiting time applies to Mini Mix Concrete and Truckmixer Concrete delivered to site on our transport. Mini Mixer trucks include a 30 minute waiting/discharge time included in the cost of your delivery. Truck Mixers include a 40 minute waiting/discharge time included in the cost of your delivery. Waiting time is then charged at £2 per minute plus vat.


We reserve the right to charge for pallet(s). This price may vary as costs change to us. The pallet(s) charges are refundable upon return as long as the pallet(s) are in the same condition that they left E Wiltshire & Son (Torquay) Ltd.